What the bank does to protect your identity while logged into internet banking

• Employs 2 Factor authentication
  • Phone call or text message authentication
  • High-risk actions trigger authentication
  • Waitlist new devices from high-risk actions – All new devices will be blocked for users with an existing device which has been active for at least 30 days. After the waitlist period, all blocked devices will automatically unblock. To unblock a device during this waitlist period, users will need to contact G. W. Jones Exchange Bank to verify that they are the owner of the device.
• Monitor transactions made
  • The bank may call customer to verify a transfer or bill payment

What customers should do to protect identity

• Never reveal confidential information to anyone calling you or emailing you
  • The bank will never ask to verify confidential information by e-mail
  • The bank will only ask to verify confidential information if the customer places the call
  • Do not give debit card or account information unless you are authorizing your account to be debited
• Update anti-virus and anti-spyware software regularly
• Update all software on computer or device with vendor security patches
  • Include Microsoft and other software and updates
• Passwords should be strong
  • System requires password change at 365 days
  • Use combination of upper and lower case letters
  • System requires at least 12-character passwords, but up to 25 are allowed
  • Do not use common words, names, etc that could be easily guessed by someone else
• Always Log Off – do not just close or “X” out of online programs
• Check your accounts often
• Monitor all debit and credit card activity
• Be alert for skimming devices at ATM or other machines that have card insert capabilities
• Sign up for Electronic Statements
• G.W. Jones Exchange Bank offers identity theft protection.  Please contact us for more details
• Check your credit report at least annually
  • Go to https://annualcreditreport.com